• Order & shipping information: When you place an order, we collect the information needed to fulfill it — your name, email, phone number, billing/payment details, and shipping details including the resort guest's name, resort, and room/reservation information.

• Custom order inquiries: When you submit a custom cookie inquiry, we collect the information you provide (contact details, order details) to follow up with a quote.

• Website usage information: Like most websites, we may automatically collect basic technical information (such as browser type, device, and pages visited) via cookies or analytics tools to help us understand and improve site performance.

We use the information collected to:

• Process and ship your order

• Communicate with you about your order, including tracking and delivery updates

• Respond to custom order inquiries and contact form submissions

• Improve our website and product offerings

• Comply with legal and tax obligations

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as payment processors and shipping carriers, solely to fulfill your order

• Legal authorities, if required by law

We retain order and customer information for as long as necessary to fulfill orders, comply with legal/tax obligations, and maintain business records.

You may contact us at any time to ask what information we have on file, request corrections, or request deletion of your information where applicable by law.

Our website may use cookies and third-party tools (such as analytics) to improve your browsing experience. You can control cookie preferences through your browser settings.

If you have questions about this Privacy Policy or how your information is handled, contact us.